Recommended self-catering cottages near Hay-on-Wye
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Terms & Conditions

 
 

Terms & Conditions

booking process

All booking requests will be treated as provisional and not confirmed until payment has been received. The prices quoted on the rate card are for 2019/2020. A deposit of 50% of the cost of renting the Property is required on booking and the balance is due 8 weeks before the first day of arrival.  

If the balance payment does not reach us by the due date, then we reserve the right to cancel and re-let the Property. Failure to pay the balance in full by the due date will be deemed to be a cancellation of the booking. Deposits are not refundable. The price of renting each Property is listed on this website. If the Client makes the booking less than 8 weeks before the start of the planned holiday then full payment must be made and until this time, no booking confirmation will be issued.

refundable deposit

While we welcome stag and hen parties, a refundable security deposit of £400.00 is required from all single sex groups against unfair wear and tear, extra cleaning, loss of or damage to any items or fixtures and fittings at the Property.

i. Provided the client leaves the property and its contents in an ‘acceptable condition’ on departure, the security deposit will be refunded to the client within 7 days of departure.

ii. If the property is deemed to be left in an ‘unacceptable condition’, the security deposit will be utilised for any repairs and replacements. Should the costs of repair/replacements exceed the value of the security deposit we will invoice the client the difference.

arrivals & departures

Bookings run from Friday 4.30pm (Arrival) to Friday 11.30am (Departure), or for a short break from Monday 11.30am (max. stay usually 7 nights and minimum normally 3 nights). Please contact Anna if you wish to book a shorter or longer stay.

Cancellation by the Owner

If we have to cancel a booking of a specified Property at any time after confirming a booking (e.g. because of flood or fire at the Property or any other damage to the Property) or should the Property be unavailable on the day that the holiday starts for reasons outside our control (e.g. failure of equipment or services serving the Property) then we will offer the Client the choice of:

  • another alternative Property (subject to availability); or

  • a full refund of the amount paid by the Client to us. In such circumstances the Client shall have no further claim.

Client’s responsibilities and obligations

The Client (here meaning all of the persons over the age of 18 listed on the booking form) agrees:

a.      to pay for any losses or damage to the Property or contents (including the soiling of beds, bedding, carpets and soft furnishings) however caused (reasonable wear and tear excluded).

b.       to take good care of the Property and leave it in a clean and tidy condition on departure.

c.      to permit the Owner and the Agent reasonable access to the Property at all times.

d.       If you wish to exceed the prescribed number of persons per Property, you must obtain prior approval from us.

e.      to report any damage or breakages to the Owner or the Agent as soon as they can (so that the Owner can make arrangements for their early replacement or repair).

The Client shall be responsible for any damage caused to the Property or its contents by any act, default or neglect of the Client or member of the Client’s party and shall pay to the Agent on demand the amount required to make good or remedy any such damage. The Owner reserves the right to send an invoice for this amount to the Client’s address. 

The Client must let the Agent know of any special requirements at time of booking. If the Client or any member of the Client’s party has any medical problem or disability that may affect the Client’s holiday, the Agent must be notified at the time of booking and this must be followed up with written confirmation of the condition.

If the Agent feels unable to properly accommodate the particular needs of the person concerned the Agent reserves the right not to accept the booking. If the Client advises the Agent of any special requirements after the booking is made and the Agent is unable to accommodate the particular needs of the person concerned, the Client will not be entitled to a refund.

Complaints

Whilst every care is taken to ensure complete satisfaction with your holiday accommodation, in the unhappy event of you having cause for any complaint, we cannot stress too strongly the following points:

a.       Complaints should first be taken up immediately with the owner. The Owner will endeavour to put matters right straight away. This will result in a much speedier correction of any shortcomings.

b.      In matters of equipment going wrong, it should be realised that although frequently checked, items not reported by departing occupants may possibly escape immediate attention and in this instance cannot be repaired/replaced until brought to the owner's notice.

c.       Complaints not reported at the time cannot be entertained subsequently and it is regretted that no correspondence can be entered into in the case of complaints made after you return home when it will be appreciated that it is impossible for them to be effectively investigated.

Reports of appreciative comments or constructive suggestions for improvement are always gladly received and passed on to Owners.

Liability and Property descriptions

The Owner believes that the website and all descriptions are accurate at the time of publication and are prepared in good faith and with reasonable care.

The Owner does not accept responsibility for any act, neglect or default, nor for any accident, damage, loss, injury, expenses or inconvenience whether to person or property which the Client or any other person may suffer or incur arising out of or in any way connected with the rental.

Nothing in these terms and conditions excludes or limits the liability of the Owner for any matters in respect of which it is illegal for the Owner to exclude or attempt to exclude their liability.

Pets

Pets are welcome in properties where agreed in advance by the Owner. Maximum 2 dogs per property.

They are charged at £20.00 per pet per booking. The payment should be made to us at the time of booking.

Pets are only accepted under the strict understanding:

  • That they are never left alone in the Property

  • That they are kept under control at all times

  • That you bring bedding and food bowls for your pets

  • That they are not permitted in bedrooms or on furniture

  • All pets are up to date with flea and worming treatments

  • That you accept total responsibility for your pet and its actions (e.g. cleaning up mess etc.).

Failure to comply with any of these points will lead to any additional costs incurred being charged to the customer. We also remind you that this is ‘sheep country’ and dogs must be kept well away from all livestock. We cannot guarantee that the garden is completely dog-proof.

Wi-Fi Acceptable Use Policy

By using Wi-Fi at a property, you agree to be bound by this acceptable use policy. If you do not agree to these terms, then you are not permitted to use the Wi-Fi.

  • Do not act in any way that could be unlawful or encourage others to act unlawfully.

  • You must not undertake actions that are harassing, defamatory, threatening, obscene, abusive, racist, sexist, offensive or otherwise objectionable or inappropriate.

  • The Owner may suspend your access to Wi-Fi at any time if they deem you have infringed the acceptance policy, as stated above.

Breach of contract

If there shall be a breach of any of these terms and conditions on the part of the Client or any member of the Client’s party, the Owner reserves the right to re-enter the Property and to forthwith terminate the holiday letting without prejudice to the other rights and remedies of the Owner. The validity construction and performance of these terms and conditions shall be governed by English law and the Client hereby submits to the exclusive jurisdiction of the English and Welsh courts.

Privacy Statement Security and Privacy

We do not disclose, rent or lease any information submitted to us to third parties for marketing purposes, except as stated in this policy and to successfully book your holiday.

Occupancy

The maximum occupancy of the Property shall not be exceeded. If you wish to hold any function which will result in this limit being exceeded you must first obtain the permission of the Owner. If permission is granted, an additional charge may be levied.

If you wish to change the members of the party during the stay, you must obtain the permission of the Owner and discuss any linen and towel requirements with them. There may be an additional charge for this.

Christmas and the New Year

Christmas and New Year bookings usually run from 21st to 28th December and from 28th December to 4th January, however these dates can be varied at our discretion.

Linen and towels

Towels, pillows and bedding in the form of duvets, blankets or eiderdowns are provided in all properties unless otherwise stated. If linen and towels are not provided in the Property, they may be available from the Owner at an extra charge and this will be specified in the Property details – you should advise the Owner beforehand and pay the Owner/caretaker on arrival.

Cots/travel cots and highchairs

One travel cot and one highchair are available upon request with most properties. No linen is supplied for cots so Clients should bring their own. Please discuss with the Owner beforehand.

Smoking

A non-smoking policy applies to all Properties.

Water pressure

This can vary depending on many factors. We are on a natural spring. Please try to avoid wasting water.

Maintenance

Occasionally it may be necessary for general maintenance works or gardening to be carried out whilst you are in the Property.